Win the fight, lose the customer

Does it really matter if you’re right? Given the choice between acknowledging that your customer is upset or proving to her that she is wrong, which will you choose? You can be right or you can have empathy. You can’t do both. It’s not the nature of capitalism to need to teach people a lesson, […]

Posted in Journal, LifestyleTagged , , , Leave a Comment on Win the fight, lose the customer